FAQs - kathika

If you are unable to find answers among the following FAQs, then kindly write to us at support@kathika.co.in.

What forms of payment does Kathika accept?

We are accepting payment with Visa, Mastercard & American Express. All credit cards used for payment must have a valid billing address.

Are my payments secure?

Yes. Payments are 100% secure, as we are accepting payments after initial consultation on WhatsApp / Email. For payments, we will provide our bank details upon request.

In India, we are also accepting payments via Google Pay (or any UPI), and bank transfer methods like IMPS, RTGS, and NEFT.

Buying on Kathika

STEP 1: To purchase any product / service, kindly select product and send us the product code via WhatsApp.

STEP 2: We will confirm if any of the displayed products are in stock or not. If not, you have the option to customize as per your requirements. However, Kathika specializes in customization.

STEP 3: After finalization on WhatsApp / Email, we will send you our bank details on which you may make the payment.

Transportation charges and Taxes (if any) will be charged at actual.

How do I check the status of an order?

Kindly send text message on our WhatsApp number / Email us. We are highly responsive.

What are the Returns/Exchange policies at Kathika?

- We do not accept returns or offer exchanges unless there is a manufacturing defect or delivery of incorrect product.
- In case of a defect or wrong product, please call/message/Whatsapp/email us within 24 hours of delivery at +91 8669113427 or support@kathika.co.in or talktokathika@gmail.com.

Please include the following details along with the defects/complaints of the product delivered to you:</1i>

Name of the product ordered
Delivery address
Image of damaged or incorrect product
Any requests received post 24 hours of receiving the product (ie. as per the time confirmed by our delivery partner) will not be entertained.
If the product is damaged in transit, please take a photo of the package and send it to us.
We will respond with the necessary process to be followed for returning the products. A pick-up of incorrect or damaged product will be initiated from our end.
Please ensure that the product is in its original condition and packaging. Item(s) showing signs of usage or damage will not be eligible for returns or exchange. On receiving back the product, we will verify the product against complaint received.
We will resend a new product to you depending on the availability of the ordered products or refund your full payment.
All dimensions and materials are mentioned on respective product pages. We will not entertain exchanges for size-related issues.

Can I cancel my order?

You can cancel an order within 24 hours of placing the order, except for custom orders. Orders cannot be cancelled after 24 hours of placing the order.

Can custom orders be cancelled?

Custom orders cannot be cancelled.

When will be the products shipped?

The products that are ready and available at the time of placing the order are shipped within 48 to 72 hours.
If the product is not available, time estimate will be provided at the time of placing the order.
Custom orders are shipped within 2-3 weeks.

Is COD available on the orders?

No Cod is available on any of the orders,

Can I track my orders?

You will receive an email and SMS once your order is dispatched with the tracking details.

Information Collected or Received

Kathika may collect personally identifiable information, such as your name. Kathika may also collect anonymous demographic information, which is not unique to you, such as your age and gender. We may gather additional personal or non-personal information in the future.

Information about your computer hardware and software may be automatically collected by Kathika. This information can include: your IP address browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Kathika website.

Collection and use of personal information

Kathika collects and uses your personal information to operate its website(s) and deliver the services you have requested.

When you place an order on the Site, you must provide your first and last name, a valid email address, phone number, billing address, shipping address, and credit card number. We will use this information to fulfill the order you place and to communicate with you about it.

Kathika uses your information for four purposes: (1) to fulfill the orders you place on the Site, (2) to answer any customer service inquiries that you may have, (3) to contact you about special offers, Kathika news and new products and (4) to understand the shopping habits of our customers to better serve them in the future.

Use of Cookies

The Kathika uses cookie to improve and personalize your experience on our site by remembering you or your preferences during your visit(s) to the site.

If a Site doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the Site. Our Site uses cookies to remember things like your preferences, shopping cart or to remember who you are on return visits.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Kathika services or websites you visit.

Children Under Thirteen

Kathika does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website and/or to make purchases via this website.